Return Policy

Return Eligibility

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return it within 30 days of delivery for a full refund or exchange.

Conditions for Returns

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it
• Be in the original packaging
• Include all original accessories and documentation
• Not be damaged or altered in any way

Return Process

To initiate a return, please follow these steps:

1. Contact us at info@premiumssdesigne.world or call +1 (408) 903-0391 to obtain a Return Authorization (RA) number
2. Include the RA number on your return package
3. Package the item securely in its original packaging
4. Ship the item to the address provided with your RA number
5. Keep your shipping receipt as proof of return

Return Shipping

Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect. If you received a defective or incorrect item, we will cover the return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 10 business days.

Refund Amount

Refunds will be issued for the purchase price of the item. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

If you need to exchange an item for a different size or style, please contact us to arrange an exchange. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Custom Orders

Custom-made frames and personalized items are non-refundable unless they are defective or do not match the specifications you provided. Please review your order carefully before confirming custom orders.

Late or Missing Refunds

If you haven't received your refund within 10 business days, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you still have not received your refund, please contact us.

Sale Items

Sale items may be returned within 30 days of delivery, subject to the same return conditions as regular items.

Contact Us

If you have questions about returns or need assistance with a return, please contact us:

Email: info@premiumssdesigne.world
Phone: +1 (408) 903-0391
Address: 900 Orchid Dr, Brentwood, CA 94513, United States